Assistant Vice President – Client Service Support Group (CSSG)

Location: Jacksonville, Florida

Salary: $80,000 - $90,000

Work Type: Hybrid Working

Position Summary

Assistant Vice President within the Client Service Support Group (CSSG) supports the operational backbone of GLAS’s U.S. servicing model. CSSG is a dedicated support function for the Client Services teams focused on delivering accuracy, efficiency, and strong controls across day-to-day operational activities. The role combines senior execution with operational leadership. The incumbent oversees daily workflows, guides the team, and personally completes higher‑risk approvals and complex tasks. Adecuado candidates balance leadership with detail‑oriented operational work in a fast‑paced, control‑driven environment.

Key Responsibilities
- Provide day‑to‑day leadership and oversight of the CSSG team’s operational workload, ensuring tasks are prioritised and completed accurately within defined deadlines.
- Act as a senior escalation point for operational issues, exceptions, and high‑priority items.




- Perform and review senior‑level operational tasks, including approvals, quality checks, and exception handling.
- Create, review, and maintain lender and counterparty records, ensuring accuracy and completeness across internal systems.
- Oversee the setup and maintenance of Standard Settlement Instructions (SSI), including callback validation in line with GLAS procedures.
- Support payment and notice readiness by validating required inputs and identifying and escalating issues.
- Manage and review onboarding support activities for lenders, borrowers, and other counterparties, including documentation quality checks.
- Support the completion and review of audit confirmations and operational reviews within CSSG’s scope.
- Ensure appropriate documentation, evidence, and audit trails are maintained in line with internal controls.
- Provide coaching, guidance, and informal people leadership to junior team members, con

📌 Assistant Vice President – Client Service Support Group (Floridablanca)
🏢 glas
📍 Floridablanca