Location: Medellin (Hybrid)

About The Role

We're hiring a Customer Success Manager based in Medellín to support our North America customers. You will be the primary post-sale contact for a portfolio of clients, working closely with Sales and Campaign Delivery teams to ensure smooth campaign onboarding, execution, and a strong customer experience. Your focus will be proactive account management, driving adoption of our services, resolving delivery issues, and ensuring timely renewals. This is a high-impact role in an international, fast-growing team where you will influence product and process improvements while owning customer outcomes.

What You’ll Do
- Serve as primary customer contact for a portfolio of North America clients, building trusted relationships across stakeholder groups
- Coordinate closely with Sales during handover to ensure accurate expectations and smooth onboarding
- Partner with Campaign Delivery teams to plan, schedule, and execute campaigns, monitoring milestones and removing blockers
- Manage campaign lifecycle activities including kickoff, QA,



performance tracking, and post-campaign reviews
- Proactively identify risks to delivery or adoption and lead cross-functional remediation to protect customer outcomes
- Drive product and process feedback from customers to internal teams to improve service quality and scalability
- Own renewal conversations and activities, build renewal plans, demonstrate value, and work with Sales on contract discussions when needed
- Measure and report on account health, campaign performance, and churn risk; use data to prioritise actions and communicate status to stakeholders

What We're Looking For
- Experience in customer success, account management, or client services (B2B SaaS experience is a plus)
- Proven ability to manage cross-functional delivery and collaborate with Sales and operations teams
- Strong customer-facing communication skills and ability to engage senior stakeholders
- Comfort with campaign op

📌 Customer Success Manager (Medellín)
🏢 MyOutreach
📍 Medellín