Careers that change lives start here. Medtronic is a integral leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
Resolves technical problems that originate by telephone in a call center/help desk environment.
Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
Provides technical support to users for either PC, server or mainframe applications and hardware.




Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
Maintains a troubleshooting tracking log ensuring timely resolution of problems.
Recommends systems modifications in order to reduce user problems.
Function Specific: Ability to use a variety of end user support processes deployed by Medtronic such IT Service Management (ServiceNow), Communication and Collobration (Outlook, Microsoft Teams, Zoom) to resolve technical issues.
Technology: Understanding of an end user's experience and challenges using the technology and service.
Acquire and maintain knowledge on IT services and solutions that customers use.
SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a profe

📌 Assoc Tech User Supp Analyst (Bogotá)
🏢 Medtronic
📍 Bogotá