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Job Description:
Job Summary
Service Recovery CCR is responsible for documenting all incoming requests and approving or denying requests for reporting purposes. All requests must be processed within 48 hours of receipt.

Responsibilities:
Verifies documentation to ensure appropriate approval was obtained
Verifies requests for accuracy. Confirms service failures. Processes credits and goodwill payments,



and sends amends to external customers. Reports on all service recoveries requested by each site at the end of each month

Knowledge and Skills:
Performs work with minimal supervision
Ability to analyze data and solve problems
Excellent communication skills to communicate effectively with internal customers, external customers, and vendors
Ability to adhere to confidentiality guidelines concerning customer information
Proficient skills in MS Excel, Access, Word, and Outlook
Flexible availability to cover shift window

BASIC QUALIFICATIONS:
Must have customer services universal process (preferred 3 months of experience in the CS area)
Technician or university student.

Employee Type:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Service Recovery Agent (Medellín)
🏢 UPS
📍 Medellín