About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

This role is an individual contributor with a focus on analyzing technical complaints and providing first level support to both Internal and External staff worldwide.

The team also provides access controls designed to enroll, update, delete and audit both Internal and External profiles.

Responsibilities:




- Processes urgent requests for password resets and account enablement’s to minimize downtime for both Internal and External staff worldwide.- Assists in coordinating internal resources to accomplish Visa and Client objectives and ensure Client experience standards are met.- Provide information, direction and education to Clients regarding the various Visa Portals, products and services, ensuring understanding of best practices regarding usage and functionality.
- Able to shift priorities as needed and demonstrate proactive willingness to help others, to ensure customer expectations are exceeded and advocate on behalf of the Clients.- Identifies internal procedures, opportunities and value-added solutions that enhance Client experience and work in collaboration with management to implement.
- Creates company-wide relationships, to support the initiative of providing prompt and efficient service for our clients and leverages these relationships to develop understanding of the tools housed in the Visa Portals and increase the efficiency in support to clients.
- Makes decisions guided by policies

📌 Trilingual Sr. Client Care Support (Bogotá)
🏢 Visa
📍 Bogotá