TITLES COVERED

Titles covered under this job description: any employee working in IT support: “Information Technology Technician”, “IT”.

The job description will remain the same for all levels of IT Technician, except for the Required Education and Experience and Additional Eligibility Requirements sections. Titles such as ‘Senior IT Technician will use this same job description but with elevated experience requirements.

OBJECTIVE

The role of the Information Technology Technician is to oversee the operations and development of any in-house operations software. This position will lead a team of developers, manage the workflow while being the point of contact and owner for all API builds.

PRIMARY JOB DUTIES
- Provide technical, desktop, network, and general infrastructure support to all general Cadex employees
- Diagnose and resolve problems and conflicts using root cause analysis
- Complete Robotic Process Automation (RPA) tasks for Cadex and respective clients
- Manage active directory settings within corporate infrastructure

SECONDARY JOB DUTIES




- Maintain an inventory of hardware and software assets, tracking licenses, and ensuring compliance with company policies and procedures
- Create, modify, and delete user accounts for any and all systems and software
- Assist in IT projects such as system migrations or new software implementations, contributing to planning and execution
- Assist in procurement of hardware, walk users through hardware setup
- Continuously seek opportunities for process improvement and propose ideas
- Foster effective communication and collaboration between countries and cultures within all regions
- Assist in IT project work as required
- Act as backup to other members of the IT Department
- Maintain a high level of professionalism and confidentiality with all information entrusted with

OTHER JOB DUTIES

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listin

📌 Information Technology Technician (Colombia)
🏢 Cadex
📍 Colombia