Client Support Specialist
Bogotá, Bogota, Colombia
Remote / Hybrid
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.
WE ARE NUVEI. Nuvei the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, versátil and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we believe in diversity and inclusion, so we encourage people with disabilities who meet the job requirements to apply. We are committed to providing reasonable accommodations to facilitate participation in the selection process and the performance of the job. We live our core values,
and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey.
Your Mission
A Client Support Specialist is a friendly, diligent, and tech-savvy professional with availability during business hours. Client Support Specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry.
Key Responsibilities
- Shifts: 8:00 AM–6:00 PM EST, 11:00 AM–8:00 PM EST
- Provides exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support‑center environment which adheres to scheduled shifts, procedures, metrics, and departmental goals.
- Answer inbound customer service and technical support calls from our customers.
- Lev
📌 Client Support Specialist (Bogotá)
🏢 Nuvei
📍 Bogotá