The Accounts Receivable Clerk is responsible for managing customer collections activities within a centralized Shared Services environment. This role ensures timely collection of outstanding receivables, maintains strong customer relationships, and supports overall cash flow performance. The AR Clerk collaborates closely with cross-functional teams—including Billing, Cash Application, Sales, and Operations—to resolve issues, minimize past due balances, and uphold standardized integral processes.
Work Location:
Contract: Permanent Full Time Employee - All law benefits included and more.
Key Responsibilities
Collections & Customer Management
- Manage a high-volume portfolio of customer accounts across multiple business units and regions.
- Execute outbound collection calls, emails, and statements to obtain timely payment on outstanding invoices.
- Maintain detailed and professional communication with customers while ensuring adherence to credit terms.
- Escalate complex or high-risk accounts appropriately to leadership or Sales/Operations.
- Investigate and resolve invoice disputes, short payments, and billing discrepancies by working with internal teams (Billing, Sales, Operations, Customer Service).
- Facilitate credit memo requests, write-offs, and adjustments in compliance with internal policies and approval levels.
- Coordinate with Cash Application to ensure accurate and timely posting of customer payments.
Reporting & Compliance
- Monitor aging reports, track KPIs, and follow standardized collection workflows and scripts as part of shared services best practices.
- Document all collection activity in to maintain audit-ready records.
- Support month-end close by validating account balances and providing status updates on overdue accounts.
- Ensure all activities comply with company policies and applicable regulatory requirements.
- Assist with process improvements to increase efficiency, reduce manual work, and optimize shared services performance.
- Particip
📌 Accounts Receivable Clerk (Bogotá)
🏢 Auxis
📍 Bogotá