The employment contract will be provided through the employment agency.

This is an indefinite-term contract.

About the Team

The Digital Operations team helps franchisees maximize the value of our consumer-facing technology ecosystem, including web and mobile applications, delivery solutions, mobile ordering, loyalty modules, kiosk software, and other digital platforms across our key markets.

As part of this team, you will play a strategic role in driving digital growth, improving platform adoption, and helping franchisees deliver best-in-class digital experiences to their customers across the EMEA region.

The Digital Operations team is part of the Consumer Technology Group, which consists of over 300 team members across the US, Canada, and Switzerland, primarily composed of Software Engineers, Product Managers, and Digital Technology professionals.

Why Join Us
- Exposure to integral EMEA markets and international stakeholders
- Opportunity to collaborate closely with Product, Engineering, Marketing, and Guest Engagement teams




- High level of ownership and autonomy in driving digital initiatives
- Ability to influence digital experiences used by millions of consumers globally
- Opportunity to contribute to the growth and evolution of innovative digital consumer platforms

About the Role

As a Customer Success Manager, you will serve as a strategic partner and trusted advisor to our franchisees for all technology and digital growth initiatives. You will help drive adoption, optimization, and expansion of our digital platforms while collaborating cross-functionally with internal teams to support business growth across EMEA markets.

Your primary responsibilities include:
- Driving strategic initiatives that help grow our markets’ digital business, including increasing mobile app adoption, loyalty engagement, delivery capabilities, and digital ordering experiences
- Building strong customer relationships and acting as the primary post-sale point of contact for digit

📌 Customer, Success Manager, LAC (Colombia)
🏢 Restaurant Brands International
📍 Colombia