Job Title: Technology Enablement Specialist - CRM Developer/Administrator
Department: Enterprise Technology and Enablement
Reports To: Vice president of Technology and Enablement
Location: Remote
Job Summary
In this exciting remote role, you’ll develop and support our CRM platform by designing, building and maintaining workflows and custom reports/views in the Smartsheet tool. Our client-facing service organization uses a customized Smartsheet build to support and interact with our clients and gain operational efficiencies. We are seeking the right candidate to work with our service and internal teams to evolve the application to fit our dynamic service model and product portfolio. If you have experience building/designing/maintaining complex custom builds in Excel or similar tools, this will be an excellent career step and opportunity to broaden your skills in the widely-used Smartsheet platform
Job Duties
- In partnership with our Process Manager, design, create, test, and support our systems used in client-facing operations activity and business objectives




- Collaborate with Business Analysts, Project Managers and Business Unit colleagues to architect, build and deploy effective solutions
- Maintain systems in accordance with end user requirements and needs
- Learn new technologies in the company’s CRM technology stack
- Identify process and system improvement opportunities
- Maintain knowledge of relevant technologies, industry trends, developments, and best practices

Required Skills
- Advanced experience and skill in designing, developing and maintaining custom solutions in the Smartsheet or similar (Excel etc.) application
- Ability to innovate creative solutions when presented with business problems and process opportunities
- Systems and design thinking proficiency
- Excellent written and verbal communication skills
- Proven ability to work to deadlines and manage expectations
- Ability to accept feedback and apply it to future iterations and design functio

📌 Technology Specialist (Colombia)
🏢 PuzzleHR
📍 Colombia