William Vale
111 N 12th St
Brooklyn, NY 11249, USA

Description

Reports to: Director of Front Office

Intro

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all.

We understand that for our colleagues to give their best work, we must meet (and exceed) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.

Overview

An enthusiastic people-person to serve as the first and last impression for guests during their stay. A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.

Responsibilities

As a Front Desk Agent at Brooklyn's iconic Forbes-rated luxury property, you will be the first point of contact for our guests,



entrusted with delivering unparalleled service and crafting unforgettable experiences.
Your role will involve a variety of key responsibilities, including but not limited to the following:
- Organize, confirm, process, and conduct all guest check-ins and check-outs. Handle room reservations, requests, changes, and cancellations efficiently and accurately.
- Greet guests both over the phone and in person with a warm, friendly, and sincere welcome, ensuring each guest feels valued and appreciated.
- Promptly answer guest inquiries over the phone using a positive and clear tone. Effectively handle a high volume of calls and requests, directing inquiries to the appropriate departments as needed.
- Review all guest arrivals and departures. Retrieve, input, verify, and update important guest information in the Property Management System (PMS).
- Listen to and resolve guest problems or concerns with professiona

📌 Front Desk Agent (Alcalá)
🏢 Default (All-EOS Job Aggregator)
📍 Alcalá