Customer Service Assistant (Fully Remote)
We're seeking Bilingual Customer Service Assistants (Remote)

People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

Only resumes in English will be considered

About Us
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:
- ACTION - You have an action bias. You get things done, fast
- CARE - You take pleasure in helping others and doing things the right way
- OUTSTANDING - You have the highest standards and run things like a well-oiled machine
- DEPENDABLE - If someone asks you to do something, they KNOW it will get done
- ENERGY - You bring a positive, enthusiastic,



can-do attitude to work every day.

THE ROLE
You'll have success here if you value clear processes and feel qualified to do the following:
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner
- Assist customers in navigating our products and services, providing guidance and solutions to their inquiries
- Resolve customer complaints and issues effectively and efficiently, ensuring customer satisfaction
- Maintain accurate records of customer interactions and transactions in our database
- Collaborate with team members and other departments to ensure a seamless customer experience
- Monitor customer feedback to identify trends and suggest improvements to services and processes

Our projects may include other related tasks; this is not the final job description. The specific tasks will vary depending on the client and the exact JD.
Requirements
- C1/C2 English writing and speaking

📌 Customer Service Assistant (Colombia)
🏢 VALATAM
📍 Colombia