We are a general tech solutions company that believes Collaboration Betters the World.

Leveraging strategy, technology, and design, we partner with organizations worldwide to offer comprehensive solutions from idea conception to product realization. We work with people around the globe to advise, build, run, and support the creation of products with purpose.

Responsibilities
- Supervise and perform all hardware/software upgrading activities
- Backup maintenance on all computers
- Understanding of and ability to install, configure, and test all workstation hardware/software
- Perform technical support for the North American Client
- Contact the internet provider and quickly deal with any internet issues/outages
- Resolve all monitoring station network-related issues quickly and efficiently
- Resolve all customer network-related issues quickly and efficiently
- Document in detail all work performed
- Create innovative solutions that boost productivity and efficiency
- Keep track of employee technical knowledge and perform training as necessary




- Create and upkeep technical manuals
- Maintain CCTV and access control infrastructure internally and externally
- Daily communication with customers verbally and via email
- Schedule and attend all technical support meetings and sessions with staff and customers
- Update service records every single time a service or interaction is performed on any hardware or software inside the station, or customers' sites, or customers' customer sites
- Take ownership of tasks and ensure complete resolution
- Ability to pay close attention to detail while performing technical tasks
- Ability to quickly learn new technologies through the use of self-study materials
- Ability to provide accurate estimates of how long tasks will take

Minimum Experience Requirements
- Experience in network administration
- Experience in working with Cisco Meraki, Ubiquity and MikrotikUnderstanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11,

📌 Senior Level 1 Technical Support (Bogotá)
🏢 CBTW Americas
📍 Bogotá