Lead the Way to Life-Changing Legal Support
Trusted client relationships start with organized, responsive communication. The Customer Service Representative plays a strategic role in strengthening lead conversion, supporting sales performance, and helping a respected legal services provider deliver accessible support at scale. With Emapta, top 1% talent can build a rewarding general career that offers stability, growth, work-life balance, and exposure to international teams across thriving legal markets.
Snapshot
Employment Type: Indefinite term type contract
Shift: Rotating Schedule, Shifting Off
- 5 days work week
- 20 vacation days in total
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

Qualifications
- 1 to 3 years of experience in customer service, reception, intake, call center, or another customer-facing role
- English proficiency at a B2 to C1 level (required)




- Fluent Spanish communication skills, both spoken and written
- Excellent verbal and written communication skills
- Strong interpersonal and active listening skills
- Excellent organizational skills and attention to detail
- Ability to manage a high volume of inbound and outbound calls while maintaining accuracy and professionalism
- Working knowledge of CRM systems is preferred
- Proficiency in Microsoft Office Suite or Google Workspace
- Strong problem-solving and multitasking skills
- Customer-focused mindset with a positive and professional attitude
- Ability to work independently and collaboratively within a team
- Strong time management and organizational skills
- Adaptability in a fast-paced, customer-focused environment
- Ability to communicate effectively with prospective clients and internal sales representatives
- Familiarity with telephone systems, CRM platforms, and standard office software

Resp

📌 Customer Service Representative (Bogotá)
🏢 Emapta Global
📍 Bogotá