BackOffice Specialist
Bogotá, Bogota, Colombia – Hybrid
Nuvei is a Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, versátil and scalable technology allows leading companies to accept next‑gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services.
Your Mission
The BackOffice Specialist is responsible for accurately and timely investigating, processing, and resolving escalations and account maintenance requests. This role requires strong technical expertise within payment processing systems, exceptional attention to detail, and a commitment to quality and compliance. The BackOffice Specialist plays a critical role in maintaining merchant account integrity, resolving complex issues, and ensuring service levels are consistently met.
Key responsibilities include, but are not limited to:
Escalation Management & Investigation
- Review, assign, and manage incoming escalations based on complexity, priority, and technical requirements.
- Perform detailed root‑cause analysis to resolve merchant and internal escalations efficiently and accurately.
- Ensure all cases are completed within established service level agreements (SLAs).
- Communicate directly with merchants to gather required documentation, clarify technical issues, and confirm successful resolution.
Technical Account Maintenance
- Update merchant profiles, process system changes, and complete account maintenance with a high level of precision.
- Build, configure, and correct terminal setups and merchant processing profiles.
- Reprocess transactions and complete manual re‑keys while maintaining strict data accuracy and compliance.
- Troubleshoot and support APM onboarding, missing transaction retrieval, and CPanel configuration issues.
Financial & Compliance Support
- Review and submit refund requests to Finance with proper documentation and validation.
- Address U.S. tax‑related escalations and ensure com
📌 BackOffice Specialist (Bogotá)
🏢 Nuvei
📍 Bogotá