Job Description
About this Job
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and uncovering new pathways to growth. By combining advanced analytics with extensive market measurement capabilities, NIQ helps clients make confident business decisions and stay ahead in a dynamic marketplace.
NIQ’s Customer Support organization is dedicated to helping clients maximize the value of our solutions by delivering timely, high-quality assistance across a global operating model. Acting as a trusted partner to customers, the team supports users throughout their journey by resolving inquiries, guiding platform adoption, and ensuring a seamless experience with NIQ products and services.
The Customer Support Specialist (Technical) plays a key role in delivering an exceptional customer experience by helping clients successfully use NIQ’s platforms and solutions. Acting as the first point of contact for platform-related inquiries, this role troubleshoots access, configuration, functionality, and performance issues,



ensuring timely resolution through the NielsenIQ Service Suite. Working closely with customers and internal teams, the specialist combines strong customer service skills with problem-solving capabilities to resolve issues, guide users, and drive positive outcomes in a general, collaborative environment.
Responsibilities
- Manage and resolve customer support tickets through the NielsenIQ Service Suite, ensuring timely, accurate, and high-quality responses.
- Handle support issues end-to-end, including information gathering, initial troubleshooting, applying known workarounds, and supporting service restoration.
- Analyze and validate client shipment data, perform coverage analysis across multiple NielsenIQ customers, and ensure data quality, consistency, and timely delivery.
- Manage and maintain complex databases, identifying data gaps, anomalies, and inconsistencies while interpreting multip

📌 Customer Support Specialist (Bogotá)
🏢 Nabla
📍 Bogotá