Tidal is hiring an experienced Customer Support Representative for an established eCommerce consumer brand. You will manage customer inquiries, resolve order and product concerns, and provide thoughtful, accurate support through Gorgias.
This is an individual contributor role for someone patient, dependable, detail-oriented, and able to take ownership of customer issues with minimal supervision. The role is remote with a full-time schedule (~40 hours/week).
📌 Remote Ecommerce Support Specialist (Bogotá)
🏢 Tidal
📍 Bogotá