About Gladly

For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world’s most customer‑centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose‑built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.

The Team

You will join a high‑impact team of strategic account managers who own revenue outcomes across our Enterprise accounts. We are a group of commercially‑driven experts fueled by underdog grit and a commitment to mutual accountability. We don’t just manage accounts; we operate as the CEO of our book of business—driving net dollar retention, identifying expansion opportunities, and delivering measurable ROI for B2C leaders.

The Opportunity





We are looking for a Strategic Account Manager to own a portfolio of Enterprise accounts across the install base. This is a quota‑carrying, revenue‑accountable role where you will drive renewals, expansion, and net dollar retention across a higher‑volume book of business.

The adecuado candidate is a commercially‑minded operator who thrives in a fast‑paced environment, can manage multiple accounts simultaneously, and knows how to turn customer relationships into revenue growth. You are proactive, organized, and relentless in identifying opportunities to expand Gladly’s footprint within your accounts.

What You’ll Do
- Revenue Ownership: Carry a net dollar retention quota. Own the full renewal cycle, proactively identify and close expansion and cross‑sell opportunities, and drive adoption of Gladly’s AI products across your portfolio.
- Account Planning & Prioritization: Build efficient account pl

📌 Strategic Account Manager, Lower Enterprise (Bogotá)
🏢 Gladly
📍 Bogotá