Position Summary

The Cargo Claims Specialist manages the full lifecycle of cargo loss and damage claims—from intake through settlement—across multiple business lines for AJC Logistics. They will serve as the primary contact for assigned files, ensure timely and professional communication, and drive accurate, data-backed resolutions.

About AJC Logistics

AJC Logistics LLC is a diversified logistics service provider specialized Jones Act Trade in Ocean & Air Freight Management Services, Third Party Logistics, Freight Forwarding Services including LTL/LCL, Warehousing, as well as Truck Brokerage, and Customs House Brokerage for importers and exporters in the United States including Puerto Rico and the Caribbean. AJC takes a customer centric approach, recognizing that each client's requirements are unique. To learn more about AJC Logistics, visit our website at http://www.ajclogistics.com

Responsibilities

Claims Management & Resolution
- Intake, triage, investigate, and resolve assigned claims from notice through closure across all relevant business lines.




- Independently handle claims within delegated authority; escalat items that exceed authority or display complexity indicators.
- Review shipping documentation, contracts, correspondence, and related materials to determine liability and recommend defensible resolution strategies.
- Prepare and issue notices/letters; track all contractual and statutory timelines; maintain clear, audit-ready files.
- Oversee salvage when applicable: secure bids, document condition, coordinate release/disposal, and reconcile proceeds.
- Support claims recovery/subrogation efforts in line with carrier contracts, insurance policies, and company Terms & Conditions; escalat to senior team members or Legal as needed.

Communication, Collaboration & Stakeholder Management
- Act as primary point of contact for customers and carriers in assigned regions; provide timely updates and set clear expectations.
- Coordinate with internal teams (Sal

📌 Claims Specialist (Medellín)
🏢 AJC Group
📍 Medellín