We are looking for a Site Operations Manager to lead and coordinate the delivery operations of Cegeka Colombia within the GDIN delivery network. Starting with governance oversight of a new US customer project, this role is built to grow: as Cegeka Colombia expands its portfolio of projects and customers, so will the scope and responsibilities of this position.You will ensure consistent governance, high-quality service delivery, and cross-border harmonization across Cegeka Colombia's delivery operations, working closely with peers in Belgium and the Netherlands to align ways of working across the network. You will be accountable for people leadership, performance management, and stakeholder alignment - ensuring our contractual commitments and customer experience targets are reliably met, while helping build the operational foundation for Colombia's continued growth within the integral delivery organization.
- Operational Leadership
- Oversee the day-to-day operations of multiple delivery teams.
- Ensure operational stability, efficiency, and consistent service quality across projects.




- Identify operational risks and drive mitigation actions proactively.
- Act as the local operational escalation point for internal and external stakeholders.
- Stakeholder Management
- Serve as the primary operational contact for Cegeka US and European leadership teams.
- Build strong relationships with customers, delivery managers, business leaders, and support functions.
- Facilitate communication and alignment across geographically distributed teams.
- Financial & Business Management
- Monitor operational budgets, forecasts, and cost performance.
- Track resource utilization and capacity planning.
- Support business growth initiatives and operational scaling efforts.
- Ensure financial objectives and operational KPIs are achieved.
- People & Organization
- Partner closely with HR and business leaders to address workforce planning, employee engagement, retention, and organizational cha

📌 Operations Manager (Bogotá)
🏢 Cegeka Deutschland
📍 Bogotá