Requirements
Required – Technical Skills
- 5+ years of experience in Application Support, Production Support, or Technical Support roles.
- Hands‑on experience administering and supporting the Cvent platform.
- Strong knowledge of SaaS applications, cloud-based environments, and software lifecycle support.
- Experience with Incident Management, Root Cause Analysis (RCA), and Problem Management processes.
- Understanding of system integrations, APIs, web services, and data flows between enterprise applications.
- Experience working with ticketing and service management platforms such as ServiceNow, Jira, or similar tools.
- Knowledge of monitoring, troubleshooting, and performance optimization techniques.
- Experience supporting CRM integrations such as Salesforce, Microsoft Dynamics, or similar platforms.
- Familiarity with ITIL-based support processes and best practices.
- Ability to analyze logs, system behavior, and technical issues to identify resolutions efficiently.

Required – Soft Skills
- Strong analytical and problem-solving skills.




- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive attitude and ownership mindset.
- Ability to collaborate effectively with technical and business teams.
- Experience handling high-priority incidents and critical escalations.
- Strong documentation and knowledge-sharing abilities.

Nice to Have – (Technical Skills)
- Cvent certifications or advanced Cvent platform experience.
- Experience supporting Event Management or Hospitality Technology platforms.
- Knowledge of Salesforce, Marketo, HubSpot, or other Marketing Automation platforms.
- Experience with SQL queries and basic database troubleshooting.
- Knowledge of API testing tools such as Postman.
- Experience supporting virtual event platforms and attendee engagement solutions.
- Familiarity with monitoring tools such as Data

📌 Senior Application Support Engineer – Cvent (Colombia)
🏢 Softtek
📍 Colombia