About Bob W
I'm Bob W, your friend in town. I take the guesswork out of travel, blending the best of both worlds: hotel-grade consistency, local character, and a few surprises only locals would know. Every apartment is fully carbon offset and set up in Europe's most interesting neighbourhoods, so you feel at home---just with better coffee and smarter tech. I'm building a new kind of stay: five-star comfort, local flair, and always a step ahead on sustainability. All you have to do is show up. I'll handle the rest.
The Role
Being a part of Bob's team means being hospitable not only to our guests but also to our colleagues, service partners, neighbours, and the planet (which is why we've become the first international climate-neutral hospitality provider). We're open to new ideas, are honest about our shortcomings, and take full ownership of our actions, good and bad. We grow by supporting each other, and overgrown egos and corporate politics have no place here. Our Guest Success team is providing a 5-star guest experience in the markets Bob W is operating in.
So,



if you have a burning desire to deliver outstanding service, we want you to be our next Guest Support Specialist We are looking for someone who is fluent in English; any additional European language is a plus.
This is a hybrid role with a possible location in Madrid or Valencia, Spain. Please note that relocation and visa support are not provided for this position.
Monthly gross salary: €1,975 - €2,125
Job Level: IC1
In this role, you will:
- Work in rotating shifts (including evenings and weekends) to keep our Guest Success team running like clockwork.
- Turn first-time visitors into loyal Bob W fans while collecting feedback that helps us shine even brighter.
- Spot opportunities for product improvements and make your voice heard.
- Share your brilliant ideas to raise the bar on our service quality.
- Help guests feel heard and cared for - whether that's over the phone, by email, or in chat.
- Team up with

📌 Guest Support Specialist (Madrid)
🏢 Tamarind Intelligence
📍 Madrid