Operations Account Manager-Americas. (Bi-Lingual Spanish & English)

Hybrid-Bogotá, Columbia

Position Summary

The Operations Account Manager is a key role within Tillster’s Account Management organization, responsible for supporting the operational execution, reporting, and day-to-day account activities for a portfolio of high-value accounts.

This role works closely with Operations, Procurement, Product & Engineering, Support, and Finance teams to ensure successful delivery of Tillster products and services, high customer satisfaction, and operational excellence across pilots and scaled deployments.

The Operations Account Manager is measured on execution quality, customer responsiveness, operational readiness, and contribution to account health, retention, and growth initiatives.

Primary Objectives
- Support high-quality execution of account operations, pilots, and deployments
- Maintain accurate reporting, project tracking, and customer communications
- Proactively identify risks, blockers, and opportunities within assigned accounts




- Build foundational relationships with customer stakeholders and franchisees and support with sales orders and onboarding while transition to delivery services for installation
- Leverage AI-enabled tools and automation to improve customer engagement, operational efficiency, reporting accuracy, and identification of revenue growth opportunities.

Key Responsibilities

Account & Customer Support
- Serve as a day-to-day operational point of contact for assigned customer accounts, under the direction of a Senior Operations Account Lead
- Support regular customer touchpoints (status calls, check-ins, follow-ups) to ensure alignment and satisfaction
- Track customer feedback, issues, and action items, and escalate appropriately

Program & Project Execution
- Support implementation plans, rollout schedules, and deployment tracking for pilots and large-scale programs
- Maintain project plans, trackers, and status update decks for interna

📌 Operations Account Manager-americas. (Bogotá)
🏢 Tillster
📍 Bogotá