Insurance & Benefits Specialist

Compensation:
USD $1,100 – $1,300 per month

Location:
Fully Remote (LATAM-based)

Schedule:
40 hours per week, Monday through Friday (U.S. business hours)

*Important: Only CVs submitted in English will be considered.*

About the Role

Higher Options is a fast-growing U.S.-based insurance agency looking for a bilingual Benefits Specialist who brings precision, warmth, and a genuine drive to help people navigate complex coverage decisions. This is not a passive inbox role. You will be the connective tissue between employer clients, their employees, and the carriers that serve them, keeping enrollments accurate, inquiries resolved, and relationships intact.

You will thrive here if you are energized by volume, take quality personally, and feel most satisfied when a complicated situation lands cleanly on the other side.

What You Will Do
- Respond to employee and employer inquiries via phone, email, and chat with clarity, empathy, and professionalism
- Explain coverage details across medical, dental, vision, life, disability, COBRA,



and supplemental plans
- Enroll, terminate, and update employees in employer-sponsored benefit plans; process qualifying life events, open enrollment changes, and cancellations
- Prepare and submit documentation to insurance carriers; follow up to confirm accuracy and completion
- Resolve billing discrepancies, carrier issues, and invoicing concerns; escalate complex cases with full context
- Perform quality checks on all benefits data and enrollments before submission
- Maintain clean, organized records across CRM systems and carrier portals
- Support peak enrollment cycles and assist with documentation for carrier appeals
- Identify recurring service gaps and contribute to internal FAQs and process documentation

What We Are Looking For
- Bilingual fluency:
Advanced English and Spanish, written and spoken
- Experience:
1–2 years in customer service, benefits administration, call center operations, or SaaS

📌 Insurance & Benefits Specialist (Colombia)
🏢 Higher Options
📍 Colombia