We are seeking a
Customer Service Advisor I
to join our team in a
trilingual Customer experience role (English, Portuguese, and Spanish)
. The adecuado candidate will provide high-quality customer assistance, help identify customer needs, and guide them toward relevant certifications and solutions while delivering basic technical support.

Requirements
- English: B2 level (required)
- Portuguese: B1+ level (required)
- Spanish proficiency required for internal communication.
- Minimum 6 months of experience in customer service or customer support roles
.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced and customer-focused environment.
- Customer Service and Communication Skills
- Strong People Skills

Key Responsibilities
- Support customers who contact the service center by identifying their needs and providing clear and helpful information.




- Guide customers by explaining available certifications and learning resources that align with their inquiries.
- Deliver
basic technical support
, including assistance with email-related issues and general platform navigation.
- Communicate with customers using a
professional, clear, and objective language style
.
- Maintain a positive customer experience through strong
people skills and active listening
.
- Document customer interactions accurately in the internal systems.
- Follow company procedures and service standards to ensure high-quality support.

What We Offer
- Business hours schedule:
Monday to Friday,
7:00 AM – 4:00 PM
(adjusted due to Daylight Saving Time).
- Weekends off
.
- Work from home opportunity after completing 2 weeks of training
.
- Supportive and collaborative work environment.

📌 Advisor I – Customer Service (Bogotá)
🏢 Concentrix
📍 Bogotá