We are looking for Virtual Professionals based in the Philippines.
- This is a fully remote position for the role of Customer Service Supervisor & Project Manager VA (Food Supply Chain Operations).
- Applications with an introduction video attached will be prioritized.

Role Title
Customer Service Supervisor & Project Manager VA (Food Supply Chain Operations)

Role Summary
This role owns end-to-end operational execution across Cureate’s food supply chain ecosystem—covering buyers, vendors, onboarding, order fulfillment, and live event coordination.

You are not a message relay or inbox assistant. You are the person responsible for making sure operations do not break between order placement vendor execution delivery client experience.

You will actively manage real-time communication flows, resolve fulfillment breakdowns, oversee onboarding completion, and ensure that every operational dependency is tracked and closed.

This is a high-pressure execution role where ambiguity is normal and speed matters more than perfection. You are expected to act first, structure later,



and escalate only when resolution attempts have been made.

If you need detailed instructions before taking action, avoid ownership of messy operational problems, or struggle to make decisions in real time, you will not succeed in this role.

Core Responsibilities (Execution-Based)1. Customer Inbox & Real-Time Communication Control (Same-Day Resolution Standard)
- Respond to all inbound messages within the same business day—no backlog accumulation allowed
- Triage communication based on operational urgency: orders, fulfillment issues, onboarding delays, vendor concerns
- Resolve routine issues directly instead of routing everything upward
- Identify early warning signals (missed deliveries, vendor delays, unclear instructions, client confusion) and act immediately
- Escalate only after attempting resolution with full context
- Produce an end-of-day operational summary:
- unresolved issues
- escalation

📌 Customer Service Supervisor (Colombia)
🏢 Scale Virtually
📍 Colombia