About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Job Summary:
The Implementation Analyst – Configurations will be responsible for supporting the business and technical needs of our growing merchant and partner base. The role involves interaction via Dynamics support case with our merchants, partners, and internal teams. The candidate must be a great teammate, with the ability to deliver results in a dynamic and ever-changing environment with excellent communication and time management skills.
Key Responsibilities:
Provide exceptional customer-facing skills and service to our merchants and partners via inbound Dynamics support case interactions, meeting quality expectations.
Create, edit, and manage merchant and partner cases using Dynamics Client Relationship Management (CRM).
Perform configuration updates for North America region, including boarding form updates for go-lives, product enablement (e.g., Token Management Service, 3‑D Secure, etc.), and processor updates (live processor moves).
Create Visa Acceptance Platform (VAP) portfolios for all regions.
Utilize collaboration across multiple teams, while displaying exceptional levels of professionalism on all interactions.
Adhere to established team procedures and guidelines, while providing quality customer service to meet and exceed department standards.
Maintain expert-level knowledge of all Cybersource integrations, products, and services through supplemental training and se
📌 Implementation Analyst (Bogotá)
🏢 Visa
📍 Bogotá