The Account Manager (AM) role is the key player for strategic client satisfaction, retention, and strategic growth. This role bridges new client management with long-term account development, working closely with Business Developers (BDs) to ensure seamless transitions, onboarding, ongoing support, and relationship expansion. The AM is accountable for high service standards, project management, TMS adoption, issue resolution, and continuous performance tracking for assigned accounts.

Key Responsibilities
- Lead all onboarding activities, including TMS demos, credential setup, and training.
- Execute account growth strategies in partnership with BDs.
- Maintain consistent and proactive client communication via weekly updates, QBRs, and relationship check-ins.
- Resolve escalations involving billing, claims, service delays, or performance issues.
- Track client KPIs and identify actionable insights to increase wallet share.
- Drive TMS utilization through training, engagement, and follow-ups.
- Maintain detailed, up-to-date records in CRM (e.g., HubSpot),



logging all client interactions and performance indicators.
- Own the client experience by acting as the voice of the customer internally and externally.

Required Skills
- Client-Centric Mindset: Prioritize customer needs and satisfaction with empathy and urgency.
- Strategic Thinking: Connect client objectives to business solutions to uncover growth opportunities.
- Clear Communication: Strong verbal and written communication for client interaction, reporting, and presentations.
- Analytical Thinking: Interpret client trends, KPIs, and service gaps.
- Problem-Solving Agility: Resolve issues efficiently while preserving client trust.
- Collaboration: Work cross-functionally with operations, finance, and BDs.

Qualifications
- Advanced English proficiency.
- At least 1 year of experience in the logistics industry.
- Experience or knowledge in sales and commercial areas.

About PRIMO

At PRIMO, we move more than frei

📌 Account Manager (Medellín)
🏢 PRIMO
📍 Medellín