Strategic Customer Experience and Services Coordinator

We are looking for a professional with solid experience leading customer service or project management teams, with the ability to provide comprehensive support to strategic accounts and coordinate high-impact initiatives. The selected candidate will be responsible for ensuring that assigned clients—from different sectors and regions—receive exceptional quality service, anticipating needs, efficiently resolving requirements, and promoting sustainable long-term relationships. This role involves occasional travel, both nationally and internationally, to strengthen client relationships and support the execution of key projects.

Responsibilities
- Leadership and team management: Lead, train, and motivate the customer service specialist team, promoting high performance and professional development for each member.
- Key relationship management: Serve as the main liaison with strategic clients, ensuring agile, high-quality service.
- Project coordination: Ensure the proper execution of commitments made,



coordinating with internal areas to respond to needs and requirements.
- Opportunity development: Identify and manage opportunities for renewing or expanding agreements, adding value for all parties involved.
- Continuous improvement: Optimize internal processes, document workflows, and propose best practices for customer service and follow-up.
- Interdepartmental collaboration: Work with product, operations, sales, and legal teams to align support strategies.
- Indicator monitoring: Define and monitor KPIs, prepare results reports, and adjust action plans as necessary.
- Training and onboarding: Supervise the team's induction and ongoing training process, ensuring they are up to date with changes in processes and policies.
- Field support: Participate in person at strategic or critical moments for customers.

Requirements
- Proven experience in leading customer service teams, project management, or strategic accounts

📌 Strategic Customer Experience and Services Coordinator (Colombia)
🏢 Cliente Anonimo
📍 Colombia