Job Description
Job Summary
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success.
Working Hours
Between 1:00 am and 01:00 Pm
Responsibilities
- Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
- Maintains awareness of performance goals and results.
- Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).
- Submits ideas and solutions to improve the UPS experience
- Multiskills

Qualifications




- Strong customer service skills and listening skills
- Strong written and verbal communication and problem-solving skills
- Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail
- Customer service or general administrative experience – Preferred
- English 70%
- Student or above of Technical
- Systems management (Office)

Employee Type
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Customer Care Representative-35-19 (Medellín)
🏢 UPS
📍 Medellín