Description
The Financial Analyst - CS GO Finance will drive cost efficiency and operational excellence for Amazon's Customer Service organization by leading financial analysis for VCPC (Variable Cost Per Contact) projects and strategic initiatives. This role partners with CS GO and cross-functional teams globally to identify optimization opportunities, analyze cost trends, and deliver year-over-year improvements. The adecuado candidate combines strong financial acumen with the ability to translate complex data into actionable insights that enable leadership to make informed decisions and achieve key business goals with a high bar for cost efficiency.
Key job responsibilities
As a Financial Analyst supporting VCPC (Variable Cost Per Contact) initiatives, you will:
- Lead financial analysis for VCPC improvement projects, identifying cost reduction opportunities and efficiency gains across Customer Service operations
- Partner with cross-functional stakeholders to influence decision-making on cost optimization initiatives and resource allocation
- Track and report on project performance,



monitoring key metrics and providing regular updates on progress toward YoY improvement targets
- Analyze cost trends by month, location, and vertical to identify optimization opportunities and support data-driven recommendations
- Develop financial models and business cases to evaluate VCPC initiatives and quantify potential savings
- Support monthly and quarterly financial reporting, providing insights into variances and trends that impact VCPC performance
- Collaborate with Customer Service, Operations, and Finance teams to ensure alignment on project goals and deliverables
- Communicate findings clearly to stakeholders at various levels, translating complex financial data into actionable insights
- Build and maintain tracking mechanisms to measure the impact of improvement initiatives and ensure accountability for results

A day in the life
You’ll start your day reviewing VCPC perfor

📌 Financial Analyst (Medellín)
🏢 Amazon
📍 Medellín