At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide.
Job Description
The Workforce Planning department plays a crucial role in ensuring optimal service delivery through effective scheduling and real-time management of workforce operations. You will work closely with the Operations Manager and Workforce Planning team.
The role involves continuous communication with various teams to address operational issues, maintain schedule adherence, and ensure compliance with company policies.
You will contribute to reporting, workforce planning support, and ensuring smooth project execution. This role is essential in balancing customer needs with business requirements ensuring optimal productivity and service standards.
The position requires flexibility in 10-hour work days.
Qualifications
- Strong communication skills, both written and verbal, with a focus on collaboration.
- Previous experience in workforce management or operational coordination.
- Strong understanding of scheduling software (WFM NICE) and real-time monitoring tools.
- Excellen
📌 Sr Real Time Analyst (Bogotá)
🏢 bet365
📍 Bogotá