Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Specialist, Product Operations, Incident Management

Overview

The Senior Specialist, Network Products, will join a team driving product strategy, roadmap, and execution of the future of Mastercard’s integral core payments network. The payments network is Mastercard’s core strategic asset, directly driving over $8 billion in revenue and providing the platform for other key products and services.

The ideal candidate will collaborate across disciplines and communicate effectively with both business and technology stakeholders.



This role will work hand in hand with Engineering, Product Managers and Business Operations managing product incidents and provides support related to Network Products. Responsibilities span the detection, response, and resolution of product-related incidents to minimize customer impact; proactive readiness and resiliency, maintain service quality; bridging product, customer support and technical teams; ensure timely communication, root cause analysis, and continuous improvement of incident processes; with the primary goal to restore normal service operation as quickly as possible while minimizing impact on the business.

The Role

The Senior Specialist scope of the responsibilities extends beyond merely addressing incidents as they arise. It encompasses a proactive approach to incident management, including the identification of potential issues before they elevate into significant problems. This involves analyzing inci

📌 Senior Specialist, Product Operations, Incident Management (Bogotá)
🏢 Mastercard
📍 Bogotá