Job Overview

Join Our Team as a Bilingual Legal Intake Specialist at Bush & Bush Law Group

Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Bilingual Legal Intake Specialist [Spanish] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

The idóneo candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

Key Responsibilities
- Inbound Call Management
- Professionally handle incoming calls from clients involved in auto accidents
- Gather essential information regarding the accident and potential legal representation needs
- Demonstrate empathy and understanding while maintaining a high level of professionalism
- Client Interaction
- Communicate effectively with clients to explain legal processes and procedures




- Provide information about the firm's services and answer client queries
- Collect and document relevant details to assist attorneys in evaluating cases
- Multi-Tasking
- Manage multiple tasks simultaneously in a fast-paced environment
- Efficiently navigate and update electronic systems while engaging with clients on the phone
- Prioritize and address urgent client needs promptly
- Document Management
- Maintain accurate and confidential client records in compliance with legal standards
- Organize and update client information, ensuring accessibility for legal professionals
- Utilize Excel sheets and other tools to manage and track client data
- Administrative Support
- Provide administrative assistance to legal professionals as needed
- Collaborate with the legal team to ensure smooth case progression
- Assist in the preparation and organization of legal documents

Qualifications
- Bilingual: Fluency in both English and Spanis

📌 Legal Intake Specialist (Colombia)
🏢 Bush and Bush Law Group
📍 Colombia