Reap is seeking a LATAM-focused Technical Support Specialist to own L2/L3 support across all product lines during LATAM hours. You will triage, investigate, and resolve complex client issues end-to-end, collaborating with Engineering, Product, and CG teams.
You will build strong relationships with LATAM clients, surface product gaps, and contribute to runbooks and knowledge bases. Fluent Spanish is required; Portuguese is a plus for Brazil coverage, and AI-assisted investigation workflows are
📌 LATAM Tech Customer Engineer — Remote (Colombia)
🏢 Reap
📍 Colombia