About SAMY

SAMY is the global powerhouse leading the evolution of brand communication. We help brands matter in a social-first world through research, creativity, technology, and integrated influencer marketing to deliver impactful, data-driven solutions and drive growth for brands. With over 1.000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.

About SAMY

SAMY is the integral powerhouse leading the evolution of brand communication. We help brands matter in a social-first world through research, creativity, technology, and integrated influencer marketing to deliver impactful, data-driven solutions and drive growth for brands. With over 1.000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.

Role Mission

Provide Level 2 (L2) technical support,



ensuring the smooth operation of end-user infrastructure, the Digital Workplace environment, and the company's internal applications. This role is responsible for resolving incidents and service requests while delivering an efficient and seamless technology experience for employees.

Key Responsibilities
- Provide Level 2 (L2) technical support to end users.
- Diagnose and resolve hardware, software, and operating system issues.
- Manage and track support tickets, ensuring timely resolution and adherence to service levels.
- Administer and support Digital Workplace tools and technologies.
- Provide support for internal business applications (such as Monday.com and other corporate platforms).
- Configure, install, and maintain computers, laptops, and peripheral devices.
- Support Wi-Fi network management and end-user connectivity.
- Escalate complex technical issues to the appropriate teams when necessary.
- Document soluti

📌 IT Workplace (Bogotá)
🏢 SAMY Latam
📍 Bogotá