Join Our Team as a Legal Intake Specialist at Bush & Bush Law Group

Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Legal Intake Specialist [English/Spanish - Bilingual] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

Key Responsibilities:
- Inbound Call Management:
- Professionally handle incoming calls from clients involved in auto accidents
- Gather essential information regarding the accident and potential legal representation needs
- Demonstrate empathy and understanding while maintaining a high level of professionalism
- Client Interaction:
- Communicate effectively with clients to explain legal processes and procedures
- Provide information about the firm's services and answer client queries
- Collect and document relevant details to assist attorneys in evaluating cases
- Multi-Tasking:




- Manage multiple tasks simultaneously in a fast-paced environment
- Efficiently navigate and update electronic systems while engaging with clients on the phone
- Prioritize and address urgent client needs promptly
- Document Management:
- Maintain accurate and confidential client records in compliance with legal standards
- Organize and update client information, ensuring accessibility for legal professionals
- Utilize Excel sheets and other tools to manage and track client data
- Administrative Support:
- Provide administrative assistance to legal professionals as needed
- Collaborate with the legal team to ensure smooth case progression
- Assist in the preparation and organization of legal documents

Qualifications:
- Language: Proficiency in both English and Spanish is required.
- Education: High school diploma or equivalent required; some college coursework preferred.
- Experience: Previous experience in a leg

📌 Remote Bilingual Legal Intake Specialist (Barranquilla)
🏢 Bush and Bush Law Group
📍 Barranquilla