Account Management, Client Relations, Customer Experience, Customer Operations, Customer Success, Property Management, Service Operations

Type Full-Time

Location(s) Bogotá, Bogotá Capital District (Distrito Capital), Colombia · Remote

Compensation CAD $30,000 - CAD $35,000 Annually

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Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files.

This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment. You will be responsible for communication, follow-up, documentation, issue resolution, and making sure nothing falls through the cracks.

This is not a basic customer service role. We are looking for someone who can own client outcomes, manage multiple files at once, and communicate professionally with property owners, tenants, internal teams, and service providers.

What You’ll Do
- Act as a main point of contact for property owners and tenants throughout the management process




- Manage multiple active client and property files at once with strong organization and follow-up
- Provide proactive updates so owners know what is happening, what is pending, and what happens next
- Handle time-sensitive issues with urgency, professionalism, and clear communication
- Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations
- Collect, review, and track required documentation according to company process
- Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement
- Identify stalled files, missed follow-ups, client concerns, and service issues before they elevate
- Escalate issues early when needed and protect client satisfaction through strong judgement
- Support a structured, process-driven client experience from start to finish

Requirements
- 3–5+ years of Account Management, Client Success,

📌 Account Manager (Bogotá)
🏢 Royal York Property Management
📍 Bogotá