At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a general scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.

Brief Overview

The Senior IT Systems Support Specialist supports the company’s corporate IT infrastructure, including Windows and macOS devices, mobile devices, Microsoft 365, telephony, servers, networks, and related systems.

This is a hands-on role focused on endpoint deployment and management usingNinjaOne, Microsoft Intune, and Windows Autopilot. The position requires an experienced IT professional who can work independently, resolve complex issues, manage projects, serve as a technical escalation point, and mentor junior team members.

Although this is not a cybersecurity role,



the Specialist must follow and reinforce established security baselines in daily IT operations.

Core Responsibilities
- Administer Windows and macOS devices, applications, deployment profiles, policies, and patches using NinjaOne, Intune, and Autopilot.
- Support the IT Help Desk function serving more than 1,000 end users.
- Troubleshoot complex endpoint, Microsoft 365, account, authentication, network, and application issues.
- Manage Active Directory users, groups, permissions, and Microsoft Entra ID accounts.
- Support Exchange Online, Outlook, Teams, SharePoint, OneDrive, calendars, and distribution groups.
- Manage IT infrastructure projects from planning through implementation, documentation, and ongoing support.
- Serve as a technical escalation point and mentor junior IT team members.
- Ensure timely resolution of approximately 75 or more tickets per month and completion of two or more projects per quarter.
- Participate in an after-hours on-call rot

📌 IT Sr. Systems Support Specialist (Colombia)
🏢 Amwell
📍 Colombia