As the Manager within Professional Services, you will lead a team of highly skilled engineers and consultants who deliver large-scale solutions to enterprise customers. Your mission is to ensure high-quality delivery, drive team utilization and bill-rate targets, scale the service offerings globally/regionally, and act as a strategic interface with the clients.
Key Responsibilities
- Lead, mentor and scale a team of delivery consultants/engineers focused on engagements (design, deploy, migrate, optimize).
- Ensure consistent and predictable delivery of services.
- Partner closely with client to align services scope, pricing, timeline and resource commitments; provide input into proposals and offer managed services as required.
- Drive resource planning, staffing, utilization metrics, revenue forecasting, project backlog management, timesheet/expense approval.
- Establish and drive continuous improvement of delivery processes (methodology, templates, tooling, automation) to improve time-to-value, quality, repeatability and scalability of engagements.
- Participate in weekly,
monthly and quarterly reviews with customers and internal stakeholders to highlight outcomes, feedback, escalations and future opportunities.
- Act as a trusted advisor with customers, ensuring the delivery team deeply understands customer technical/business needs, builds lasting relationships and helps them achieve security results.
- Manage professional growth, hiring, training, performance and career development of team members.
Required Skills & Experience
- 8 years of experience in professional services/consulting, with at least 3 years in a team leadership role delivering security/networking services.
- Strong hands-on background (or familiarity) with (cloud-delivered firewall, secure web gateway, zero-trust network access, SWG, SSE, etc).
- Proven track record managing large scale deployments globally or across regions (multiple geographies, distributed teams, complex enterprise customers
📌 Professional Services Manager (Bogotá)
🏢 Movate
📍 Bogotá