Support Consultant - Measurement Applications

Location: Bogota, Colombia

Work Hours: 8:00AM - 5:00PM Central Standard Time

Model of Work: Hybrid

Overview

As a Support Consultant, you will join a global team delivering exceptional client support. This role is perfect for growth‑focused individuals. You'll hone problem‑solving skills while learning software support best practices in a fast‑paced technical environment. A passion for customer satisfaction and continuous learning is essential.

Responsibilities
- Manage a backlog of customer issues including ticket lifecycle, issue triage, defect documentation, testing, resolution guidance, and ensuring SLA compliance.
- Collaborate with integral cross‑functional teams (products, engineering, etc.) to resolve customer issues.
- Curate resolved issues into a knowledge base system.
- Set goals and deadlines, maintaining commitment in the face of obstacles.
- Provide periodic after‑hours support for critical issues and participate in an on‑call rotation.
- Other duties as assigned.

Core Competencies




- Strong problem‑solving skills and ability to analyze complex issues promptly.
- Deliver excellent customer service with initiative, effective written and verbal communication, and urgency.
- Work effectively with stakeholders; active listening, empathy, conflict resolution, fostering collaboration.
- Enthusiastic commitment to supporting team members, continuous learning, personal and professional growth.

Requirements
- Bachelor’s degree or higher (preferred in Accounting, Computer Science, Engineering, or similar).
- Minimum 1 year experience in providing software solution support.
- Excellent written and verbal communication skills in English.
- Foundational understanding of SQL or ability to rapidly attain proficiency; ability to analyze data in SQL and read C++ or C# code.
- Familiarity with IT Service Management tools (Salesforce, ServiceNow, JIRA, ADO).
- Proficiency in Microsoft Office Suite.
- Fluent in English an

📌 Support Consultant (Bogotá)
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