Benefits
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Wellness resources
About The Role
Join SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties as a Dispatch/Receptionist, where you'll be the vital link between our customers and our team. In this dynamic role, you'll help coordinate emergency services while providing exceptional customer support in a fast-paced environment.
Responsibilities
- Answer incoming calls and direct them to the appropriate team members.
- Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.
- Maintain communication with clients to provide updates on service status & complete follow up calls to schedule.
- Assist with administrative tasks, including data entry and filing.
- Manage customer inquiries and resolve issues promptly and professionally.
- Maintain an organized and efficient dispatch system.
- Coordinate with vendors and suppliers as needed for service delivery.
- Support marketing efforts by promoting services to potential clients.
- Greet and welcome visitors in a professional and friendly manner.
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
- Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
- Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
- Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
- Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
- Monitor the logistical aspects of job re