Key Responsibilities
- Lead the global delivery of Talent and Learning services across all regions.
- Ensure efficient and high-quality execution of Talent and Learning processes, including:
- Learning administration
- Learning management system (LMS) support
- Learning reporting and analytics
- Performance management support
- Career development processes
- Leadership development program administration
- Talent cycle support
- Maintain integral service delivery standards.
- Drive operational excellence through standardization, simplification, and automation.

Strategy & Transformation
- Execute the Talent & Learning Tower roadmap aligned with the CBS and HR strategy.
- Identify opportunities for process redesign, automation, AI enablement, self-service expansion, and digitization.
- Lead initiatives to improve employee experience, scalability, and service efficiency.
- Support implementation of new Talent and Learning technologies and upgrades.

Stakeholder Management
- Act as the primary CBS contact for Talent Management and Learning COEs.




- Partner with COE leaders to align service delivery with business and talent priorities.
- Manage metrics and dashboards communications to COE teams.

Employee Experience & Service Excellence
- Champion a seamless employee and manager experience across all Talent and Learning interactions.
- Utilize employee feedback and service metrics to drive continuous improvement.
- Monitor and improve NPS, and service quality metrics.
- Implement best practices focused on Moments That Matter within employee development journeys.

Governance, Compliance & Risk Management
- Ensure compliance with company policies, regulatory requirements, and audit standards.
- Maintain robust controls and documentation for Talent and Learning processes.
- Manage vendor compliance and third-party service provider performance.
- Support internal and external audits as required.

Qualifications
- Education: Bachelor's degree in Human Resources, Business Adminis

📌 Global Talent Excellence Operations Lead (Bogotá)
🏢 ConvaTec
📍 Bogotá