Job Title: Tier 1 Helpdesk Technician - LATAM (Night Shift)

Location: Medellin, Colombia (No remote work)

Available Positions: 1

Available Shifts: From 11:00 PM to 8:00 AM, Monday through Friday. (Holiday work may be required depending on company needs, with advance notice provided) 35% night shift differential.

Contract Type: Indefinite-Term Contract with Full Legal Benefits

Salary Range: $4,500,000 - $5,000,000 COP per month, based on experience and English proficiency + 35% night shift differential.

Company Overview:

TechPulse, an IT Managed Services Provider, seeks a motivated individual to join our team as a Support Engineer. This full-time role offers a competitive salary, overtime pay, and benefits. We are looking for someone to start immediately to support our client's IT infrastructure, which includes servers, storage, firewalls, routers, and desktops.

Key Responsibilities:
- Provide technical support in-person, via phone, or electronically through email.
- Log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system.




- Support Microsoft 365 environments, including Office 365, AzureAD, Intune, and Autopilot.
- Offer technical assistance for modern operating systems such as Windows 10, Windows 11, MacOS, Android, and iOS.
- Manage urgent situations effectively by identifying critical issues and escalating them appropriately.
- Document solutions, track problems, route requests, and manage software licenses and installations.
- Work independently and collaboratively on multiple projects or tasks.

Minimum Qualifications:
- At least 1 year of experience in a technical support role within an MSP Helpdesk, or
- At least 2 years of helpdesk experience in a corporate IT environment, plus
- At least 1 year of Office 365 support experience in a multitenant setting.

Desirable Technical Skills/Experience:
- Basic understanding of Windows Server (DHCP, DNS, File Sharing, etc.).
- Desktop support for AD and AzureAD environ

📌 Tier 1 Helpdesk Technician (Medellín)
🏢 TechPulse Latam
📍 Medellín