Workspace Experience & Facilities Coordinator
Role Overview
Serve as the first impression and primary point of contact for employees, visitors, and clients in the workspace, delivering exceptional corporate hospitality while providing comprehensive operational support to Facilities Management. This integrated role combines excellence in user experience with proactive facilities coordination, ensuring memorable workplace experiences and the continuous functionality, safety, and efficiency of the facilities.
The Coordinator is expected to proactively anticipate and deliver on clients' needs, acting as a key liaison between hospitality services, building operations, and end users-ensuring a seamless experience that balances human warmth with operational excellence.
Responsibilities
Client Service and Experience (40% of time)
- Welcome visitors, clients, employees, and vendors with enthusiasm, warmth, and professionalism
- Serve as the visible face of the organization, ensuring positive and memorable first and last impressions
- Serve as the initial point of contact for all Client employee inquiries, issues, and feedback
- Proactively anticipate the needs of visitors and employees, providing personalized services before the request are made
- Provide orientation and tours to new visitors and employees about the facilities
- Support the People team on Day 1 readiness for employee onboarding and welcome processes
- Build meaningful relationships with Client employees and visitors to foster a positive workplace culture
- Maintain a positive, empathetic, and solution-oriented attitude toward any request
Operations and Facilities Management Support (40% of time)
- Conduct daily facility walkthroughs to verify general conditions (lighting, HVAC, cleanliness, furniture) before they impact users
- Log and track work orders in the Client's CMMS system ensuring timely resolution
- Act as liaison between end users and the Facilities Management team for all operational matters
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📌 Facility Coordinator (Bogotá)
🏢 JLL
📍 Bogotá