Position: Implementation Consultant
Location: Guatemala (Preferred), Colombia and Kenya
Employment Type: Full-time
Experience Level: 2+
Schedule: Monday to Friday: 8:00 AM - 5:00 PM EST (Available to start one hour earlier or one hour later)
Language Requirement: Bilingual English/Spanish (C1 Advanced proficiency required)
Education Requirement: High School diploma required; some college preferred
Modality: On-site
Role Overview
The Implementation Consultant leads the client implementation process for new PEO clients, ensuring a seamless transition to company services. This role serves as the primary point of contact during the implementation phase, addressing client concerns, configuring solutions, and training clients on effective system use. The consultant collaborates with cross-functional teams, troubleshoots issues, and identifies opportunities for process improvements.
Key Responsibilities
- Client Implementation & Support Lead end-to-end client implementations by understanding requirements and configuring PEO solutions.




- Serve as the primary point of contact during implementation, addressing concerns and providing expert guidance.
- Train clients on effective system use to ensure successful adoption.
- Troubleshoot and resolve technical or process-related issues.

Operational & Administrative Tasks
- Prepare for client welcome calls, including reviewing client information and preparing presentations.
- Review/scrub employee import files for accuracy.
- Perform basic Prism setup (departments, worksites, divisions, etc.).
- Update client tasks in Client Space as needed.
- Coordinate calls with CIS/SCIS and clients.
- Generate and distribute transition emails for new clients.
- Pull reports for clients as required.

Collaboration & Continuous Improvement
- Work closely with Sales, Client Relations, Payroll, and other cross-functional teams.
- Stay updated on industry trends, best practices, workflows, and benefits regulations.
- Identify opportunities for proc

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