Consultant, Customer Success, Product Specialist, Advisors Client Services

All About The Role

The Consultant, Customer Success Product Specialist plays a key role in supporting customers through onboarding, adoption, and ongoing use of Mastercard products and analytics solutions. This role focuses on ensuring customers successfully leverage Mastercard capabilities to derive insights, support business decisions, and achieve measurable value.

Acting as a product expert and trusted partner, the Consultant collaborates closely with customers and internal teams to drive product adoption, resolve issues, improve customer satisfaction, and reduce churn while identifying opportunities to enhance customer outcomes.

Customer Engagement & Support
- Serve as a primary point of contact for customer inquiries, questions, and issues.
- Provide guidance on product features, best practices, and troubleshooting.
- Proactively engage customers during onboarding to ensure a smooth transition and early value realization.
- Function as a coach to customers,



supporting them in implementing products and solutions in ways that align with their strategic goals.
- Build trusted relationships with customer users and stakeholders at varying levels.

Product Adoption & Retention
- Educate customers on how to maximize the value of Mastercard products and solutions.
- Monitor customer usage and engagement to identify adoption gaps or potential churn risks.
- Support and deliver customer training sessions, product demonstrations, webinars, and knowledge‑sharing initiatives.
- Engage with users to improve their ability to derive insights and make data‑driven business decisions.
- Visualize and demonstrate insights available across multiple Mastercard solutions.

Delivery, Data & Insights
- Support assigned delivery projects to ensure contractual objectives and delivery timelines are met.
- Contribute to solution delivery activities including data validation, analysis, reporting, and insight gene

📌 Consultant, Customer Success, Product Specialist, Advisors Client Services (Bogotá)
🏢 Mastercard
📍 Bogotá