Descripción De Puesto
Job Summary
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success.
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Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Integral 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel.
Descripción De Puesto
Job Summary
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success.
Working Hours
Between 1:00 am and 01:00 Pm
Responsibilities
- Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
- Maintains awareness of performance goals and results.
- Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).
- Submits ideas and solutions to improve the UPS experience.
Multiskills
Qualifications
- Strong customer service skills and listening skills
- Strong written and verbal communication and problem-solving skills
- Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail
Customer Service Or G
📌 Customer Care Representative-35-19 (Medellín)
🏢 UPS
📍 Medellín