- Support end ‑ to ‑ end customer service operations, including order entry, order validation, delivery coordination, and issue resolution
- Monitor order status and inventory availability to ensure on ‑ time, in ‑ full delivery to customers
- Serve as a point of contact for internal stakeholders and customers regarding order status, returns, and service inquiries
- Identify and resolve order discrepancies, delivery issues, and system errors in alignment with established procedures
- Maintain accurate customer and order data within enterprise systems (e.g., ERP or order management tools)
- Support continuous improvement initiatives by analyzing service metrics, trends, and root causes of service issues
- Collaborate with Supply Chain, Logistics, Finance, and Commercial teams to support operational alignment
- Ensure compliance with company policies, quality standards, and applicable regulatory requirements

Requirements
- 0–2 years of professional experience in customer service, supply chain, logistics, or operations support roles




- Basic understanding of order ‑ to ‑ cash or supply chain processes
- Strong attention to detail and ability to manage multiple tasks in a fast ‑ paced environment
- Proficiency with Microsoft Office tools (Excel, Outlook, Word)
- Ability to work collaboratively in cross ‑ functional teams
- Commitment to quality, accuracy, and customer satisfaction.
- Languages: Portuguese required; English proficiency preferred

Core Competencies

Demonstrates proficiency in customer service operations, including order management and issue resolution, while ensuring compliance with quality standards and regulatory requirements. Capable of analyzing service metrics and collaborating effectively with cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords
- Customer Service Operations
- Order Management
- Supply Chain Processes
- Microsoft Office Proficiency
- Attention to Detail

ATS Optimization Keywords

Hard Skills
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📌 Customer Service Operations Analyst (Bogotá)
🏢 Jobtailor
📍 Bogotá