Customer Support Team LeadApplylocations: Bogotatime type: Full timeposted on: Posted Todayjob requisition id: 585155### Job TitleCustomer Support Team Lead### Job DescriptionJob DescriptionLead with purpose. Support with expertise. Improve lives through meaningful work.As a Customer Support Team Lead – North LATAM, you will play a key role in delivering exceptional customer support while leading the day-to-day coordination of a team of Remote Service Engineers across the region.This position combines technical expertise, customer focus, and people leadership. You will be responsible for ensuring high-quality service delivery, supporting complex customer escalations, coaching team members, and driving operational excellence across support activities. Working closely with customers and cross-functional teams, you will help ensure healthcare technologies remain available and performing at their best—ultimately contributing to better patient care.Your RoleIn this role,



you will:* Lead and coordinate a team of Remote Service Engineers supporting customers across North LATAM.* Provide advanced remote technical support, troubleshooting, and resolution for healthcare systems and solutions.* Serve as an escalation point for complex technical issues and customer concerns, ensuring timely and effective resolution.* Drive service excellence by monitoring team performance, service quality, and customer satisfaction.* Support workload prioritization, case management, and operational execution to achieve service targets.* Coach and develop team members, fostering technical expertise, customer focus, and continuous improvement.* Collaborate with other support functions to deliver seamless customer experiences.* Identify opportunities to improve processes, knowledge sharing, and operational efficiency.* Contribute to a culture of accountability, collaboration, and customer-centricity.You're the Right Fit IfExperience* Experience in technical support, customer support, service opera

📌 Customer Support Team Lead (Bogotá)
🏢 Philips International
📍 Bogotá